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pashut.ai Refund Policy

Effective date: January 18, 2026

This Refund Policy explains when pashut.ai issues refunds for subscriptions, add-ons, and usage-based charges.

1) Key definitions

  • Subscription: Your recurring plan fee (monthly or annual).
  • Credits: Units consumed when actions occur in your AI Staff (messages, lead actions, commerce actions, etc.).
  • Overage: Additional usage billed when you exceed the credits included in your plan.
  • Add-ons: Optional paid features purchased in addition to your plan.

2) No refunds (all sales are final)

Unless required by applicable law, all purchases are final and non-refundable. We do not provide refunds, credits, or prorated reimbursements for:

  • Subscription fees (monthly or annual)
  • Partial billing periods or unused time
  • Unused credits
  • Overage charges
  • Add-ons, upgrades, or setup/services (if applicable)
  • Taxes, bank fees, or payment processing fees

3) Cancellation

You may cancel at any time to stop future renewals. Your plan will remain active until the end of your current paid billing period (unless access is suspended or terminated due to policy violations).

4) Billing errors

If you believe you were charged incorrectly (for example, a duplicate charge or clear processing error), contact us within 30 days of the charge. If we confirm an actual billing mistake on our side, we will correct it. Any refund issued in this context is limited to fixing the verified billing error.

5) Chargebacks

If you initiate a chargeback without contacting us first, we may suspend access while we investigate. If the chargeback is reversed in our favor, you remain responsible for any outstanding amounts.

6) Legal exceptions

Nothing in this policy limits rights you may have under applicable law. Where the law requires a refund, we will comply.

7) How to contact us

Email: ohav@pashut.ai

Please include: account email, invoice/receipt, charge date, and a short description of the issue.

8) Changes to this policy

We may update this policy from time to time. Updates take effect when posted with a new effective date.